• To be eligible to obtain compensation under the Settlement, a Class Member must file a completed claim with the Claims Administrator. You can file a claim online by clicking HERE. It does not cost anything to file a claim.
• Class Members who satisfy the eligibility criteria set out in the Class Member definition (FAQ 3) and have filed a completed claim form on time may be entitled to benefits that are identified in the settlement agreement.
• Until all claims have been adjudicated it will not be possible to determine the exact value of the compensation that may be paid to eligible claimants.
• Sub-Class 1 LESS than 3 hours: No documentation is needed.
• Sub-Class 1 MORE than 3 hours: You will be required to provide description of all the compensable actions you have completed.
• Sub-Class 2: You will be required to provide documentary evidence confirming the Identity Theft. Additionally, if the Identity Theft is discovered after December 14, 2022, provide proof that you previously enrolled in a credit monitoring service offered by Equifax or TransUnion before this date.
Subclass 1 (Loss Time)
• The Claims Administrator paid Subclass 1 (Loss of time) members who submitted valid claims by cheque payable to the claimant or by Interac e-transfer. Payment was issued within 90 days of the end of the claim period for Subclass 1 members which was before July 19, 2023. Subsequent payments were issued to class members who did not cash the initial payment between August 29 and 30, 2023, on October 26, 2023, and the last distribution was issued on May 1, 2024. No further distribution will be issued for Subclass 1 (Loss of time) Subclass 2 (Identity Theft)
• The Claims Administrator will indemnify Subclass 2 (identity theft) members who submit valid claims by cheque payable to the claimant or by Interac e-transfer.
• Payments for Subclass 2, Year 1 were issued via e-Transfer on January 16, 2024, and by cheque on January 18, 2024, to members with a valid claim by the October 20, 2023, deadline. Subsequent payments were issued to class members who did not cash their initial payment sent via Interac e-Transfer on April 11, 2024. A third and final distribution to class members who did not cash their payments and who had contacted RicePoint to update their payment information was sent on January 14, 2025.
• Payments of Subclass 2, Year 2 were issued by Interac e-transfer and by cheque on January 14, 2025. Depending on when you submitted your claim, the payment to approved members would be before January 18, 2026, for year 3.
• The group, known as a class, covered by the class actions includes former Desjardins members and clients affected by the privacy breach publicly announced by Desjardins on June 20, 2019.
• All available information will be posted on www.desjardinssettlement.com.
• If you wish to speak with someone, you should contact RicePoint, the court appointed Claims Administrator at 1-888-886-7164. Agents are available to answer your questions.
• No. You will not have to pay anything in connection with the settlement, Claims administration fees, legal fees and class counsels’ fees will be paid by Desjardins and will not impact the amount of compensation paid to class members.
The online claims portal has been open to all members since October 18, 2022.
• The law firms Siskinds Desmeules and Kugler Kandestin represent all class members in these class actions.
• You are not responsible for the lawyers’ fees. If you would like to be represented by your own lawyer, you will need to hire one at your own expense.
• Desjardins will pay all the legal fees and disbursements for class counsel. The fees and disbursements paid to class counsel will not be deducted from the amounts paid to class members. Desjardins will also cover all administration fees in connection with claims made under the settlement agreement.
• Unless you opted out, you remain in the class. That means you can't bring your own action or participate in another action against the defendants that addresses the same legal questions at issue in this lawsuit. It also means that the court's orders apply to you and are legally binding on you. The approved settlement releases the defendants from all claims brought against them by class members in these class actions.
• No. Unless you opted out, you are bound by the result of the class actions. Class members who remain in the class will not be able to bring lawsuits against Desjardins for claims covered in the class actions. You needed to opt out of the class actions to bring your own lawsuit.
• No. Only eligible class members can be part of the settlement and receive compensation.
• Yes. There is a proposed class action in British Columbia which is also based on the personal information breach announced by Desjardins in 2019: Matthew Wenman c. Desjardins Cabinet de services financiers inc. et al, Supreme Court of British Columbia, file no. VIC-S-S, 192723, District of Victoria. That proposed class action, filed on June 21, 2019, has not been certified as a class action. The release resulting from the settlement agreement covers persons and claims that are the object of the class action in British Columbia and the parties in Québec intend to collaborate to ensure the settlement agreement is enforced. If you opted out of the class actions filed in Québec, you may be included in the class action in British Columbia if and when it is certified as a class action and if you are part of the class that is certified. If you did not opt out of the class actions filed in Québec, you will not be included in the class action in British Columbia and you will have the opportunity of benefitting from the compensation under the settlement agreement.
If you have been the subject of identity theft, you can submit a claim as a member of subclass 2 (identity theft) by clicking here.