Important announcement (October 2024)
Subclass 2:
Year 2 (October 2024):
The deadline to submit a claim for Year 2 was October 20, 2024. Payments for approved claims of Year 2 will be issued before January 18, 2025. Deficient claims as of October 20, 2024, will be processed during Year 3.
Information related to Interac e-Transfer:
When you submitted your identity theft claim, you were asked to answer one of three (3) security questions. Your answer can only contain letters and numbers, and must not include accents, spaces, or symbols. You will be prompted to provide your answer to this question, which is necessary to deposit the electronic transfer into your account. If you enter the wrong answer three (3) times, your payment will be blocked.
If you fail all three (3) attempts to cash your compensation, please follow the procedure below:
Contact RicePoint at 1-888-886-7164.
ATTENTION: No text message will be sent to you.
No additional information will be requested when depositing the transfer into your account. The procedure will be the same as what you usually follow to cash an Interac transfer received by email.
Year 1 (October 2023):
Interac electronic transfer payments to approved members of Year 1, Subclass 2 (Identity Theft) were made on January 16, 2024. For those who opted to receive their payment by cheque, they were mailed no later than January 18, 2024.
For members of Subclass 2 who were unable to cash their electronic transfer sent in January 2024, RicePoint sent a second Interac electronic transfer on April 11, 2024. For those who opted to receive their payment by cheque, they were mailed no later than April 11, 2024.
There will be no further electronic transfer distributions for Subgroup 2 of Year 1.
Subclass 1:
Payments via Interac e-Transfer to approved members of Subclass 1 (Loss Time) eligible for a maximum amount of $90 occurred between July 11 and July 13, 2023. All Interac e-Transfer communications were made by email and no text messages were sent. For those who wished to receive their payment by cheque, they were mailed no later than July 19, 2023.
For Class Members who were unable to deposit their e-Transfer, RicePoint sent a second Interac e-Transfer between August 29 and 30, 2023 and a last e-Transfer on October 26, 2023. Interac e-Transfer are facilitated soley by email and no text messages were sent. For those who wished to receive their payment by cheque, they were mailed August 31, 2023 and October 31, 2023.
For class members who were unable to deposit their e-Transfer during the July and August 2023 distributions, RicePoint sent a third and final Interac e-Transfer on October 26, 2023. The Interac e-Transfer was issued by email. For those who wished to receive their payment by cheque, they were mailed October 31, 2023.
For members who have not cashed their e-Transfer and have contacted RicePoint to update their address, a cheque was sent to them May 1, 2024.
The Claims Administrator has attempted to indemnify Subclass 1 Members who submitted valid Claims by cheque payable to the Claimant or by Interac e-Transfer, multiple times following the end of the Claims Period for Subclass 1 Members. No further payments will be issued for Subclass 1 Members as the claim and distribution period is now closed.
Contact RicePoint at 1-888-886-7164 for more information.
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Summary of class actions:
I do not want to participate in the Settlement.
You do not need to submit a claim, but you can no longer exclude yourself from the Class. The Settlement is binding on you unless you opted out by April 8, 2022. If you do not submit a claim, you will not receive compensation under the settlement.
What if I do not submit a claim or do nothing?
You will not receive compensation from the settlement.
PLEASE DO NOT CONTACT DESJARDINS OR THE COURTS FOR INFORMATION.
The settlement is approved by the court. Below are the key dates pertaining to the settlement and claims period: